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Refund Policy

When and how you can get your money back for a meme video

What you pay for

Each meme video costs $9.90, paid once at checkout. There is no subscription and nothing renews. One payment covers one video generation.

Failed generations

If a generation fails, or content moderation blocks the result, your payment is returned to your account automatically as a video credit. You can use it to generate again right away without paying twice. You do not need to contact us.

If you would rather have your money back than retry, email us within 14 days of the payment and we will refund it to your original payment method.

If you paid but never started a generation, you can ask for a full refund within 14 days of the payment.

Completed videos

Generating a video uses paid computing resources the moment it runs, so completed videos are generally not refundable. We will refund or regenerate a video when:

  • The file is broken, blank, or will not play
  • The video is clearly not based on the clip and photos you uploaded
  • You were charged more than once for the same video

Report these within 7 days of the generation and include the date of the video or a screenshot from My Videos.

Results that are technically fine but not to your taste, such as an imperfect face match, are not grounds for a refund. Clips with large, well-lit, unobstructed faces give the best results.

Accounts closed for misuse

We do not refund payments for accounts suspended for breaking our Acceptable Use Policy.

How to request a refund

Email support@jensenhuang.meme from the address on your account with:

  • The date of the payment
  • What went wrong, and the video it concerns if any

We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank. Most problems are faster to solve by email, and a chargeback may lead to the account being suspended while it is reviewed.

Changes to this policy

We may update this policy. Changes apply to payments made after the update is posted on this page.